Delete your eSIMply account
Use this page to request that your eSIMply account and associated data are deleted.
This page applies to the eSIMply mobile app and related services operated under the eSIMply developer listing on Google Play and the Apple App Store.
How to request account deletion
Follow these steps:
- Email esimplysupport@gmail.com from the address linked to your eSIMply account (or the address you used with Google / other sign-in).
- Use the subject line: eSIMply account deletion request.
- Include enough information for us to verify the account, such as:
- The email or username used to sign in
- Whether you signed up with Google, email/password, or another method
- Approximate signup date or a recent order / package reference if you have one
- We will confirm receipt, verify ownership of the account, and process the deletion request.
Typical processing time is within 30 days after we verify the request. We may contact you if we need more information to confirm your identity.
What is deleted
After verification, we delete or permanently de-identify:
- Account and profile data — sign-in identifiers, profile fields, and account preferences tied to your user record
- App-linked identifiers — identifiers we store to associate your device session with your account (where applicable)
- Support conversation content — personal details in support emails that are no longer needed after the request is completed (subject to short operational hold while the request is processed)
- Unused wallet balance association — any remaining wallet balance linked to the deleted account is forfeited and the balance record is removed from active systems (store purchases themselves remain subject to Apple / Google policies)
What may be retained
Some information may be kept where we have a legal, security, or operational need:
- Purchase and transaction records — app store purchase receipts, wallet top-up history, and related billing metadata may be retained for tax, accounting, fraud prevention, and dispute purposes for up to 7 years (or longer if required by law)
- eSIM provisioning / order records — limited order and activation history needed for network-partner reconciliation, fraud prevention, and regulatory compliance may be retained for up to 24 months, then deleted or anonymized where feasible
- Security and abuse logs — limited logs that help detect fraud or abuse may be retained for up to 12 months
- Anonymized analytics — aggregated or irreversibly anonymized usage statistics that no longer identify you
Data retained for these purposes is not used to recreate your deleted account or to market to you.
Active eSIMs and service impact
Deleting your account closes the eSIMply account used to manage packages and wallet features. Active eSIM connectivity already installed on your device may continue on the carrier / partner network until the package data or validity period ends, but you will lose in-app management after deletion. Account deletion does not automatically refund past purchases; refunds are handled under Apple App Store or Google Play policies where applicable.
No account yet / guest use
If you never created an eSIMply account, there may be no account to delete. You can still email esimplysupport@gmail.com to request deletion of any personal data you believe we hold (for example from a support message).
Related policies
For broader information about how we handle data, see our Privacy Policy and Terms & Conditions. For other questions, visit Contact Us.